We’ve just sent our May edition to the printer, with full coverage of the Franchise Times Finance & Growth Conference and its 33 speakers. Here are a few of the quotable quotes from the package, just to whet your appetite.
With all the talk about automation and technology today, people still trump machines. So believes Pete Mihajlov, co-founder of Parasole Restaurant Holdings, who spoke on a panel in Minneapolis about running a restaurant in 2016. What does he think of tabletop kiosks for ordering? “You’ve lost the humanity. You’ve lost the soul,” he said.
Discussing the new-age problem of how to successfully partner with a third-party delivery service, the “Tackling Food Delivery Phenomenon” panel at the Foodservice News Restaurant Business Summit included two independent restaurant operators and Max Runke, general manager of Minneapolis-based Bite Squad, one of the leading national restaurant delivery providers.
“It’s crazy, right? What a mess for the state,” said Tom Spiggle, a labor attorney representing employees at Spiggle Law Firm in Arlington, Virginia. He was speaking about so-called religious freedom laws signed into law April 5, dictating which genders could use which bathrooms, among other things, in North Carolina and allowing businesses in Mississippi to refuse service to gay people.
The division of wealth is a major, top-of-mind issue for many Americans. Companies now exert unprecedented influence funding and affecting the direction of our country’s resources and policies. That sounds like a bad thing. At the same time, the raft of wrong-headed “religious freedom” bills have received harsh pushback from many major corporations—undoubtedly a good use of their power. In this world of increased corporate social advocacy on behalf of consumers, is your company ready to play ball?
When two franchisees saw mutual benefits to swapping franchise territories, Two Men and a Truck agreed, helping facilitate an interesting deal. This unusual tale begins in 2001, right after 9/11, when Michael Lacey and his wife pooled all of their resources to get into their first franchising gig.
“How civilized!” I exclaimed as a staff member at Panera Bread said someone would bring my food to my table—this store in Roseville, Minnesota, being the first in the state to test the new system.
As everybody’s getting in on the no-antibiotics and cage-free craze, I’d love to see more headlines like this gem that arrived in my inbox: “Arby’s Exceeds ‘15% by 2015’ Energy Reduction Goal.”
When Snap Fitness’ Communications Manager Hayley Schnell sent over an email sharing their new dating app, Snap Together, I was pretty sure it was an April Fools’ joke (mainly because the subject line of the email said April Fools), but a journalist can’t be too careful.
The ideal restaurant kitchen is a pristine, almost pastoral environment—gleaming vegetables, shimmering equipment and spotless surfaces—but anyone in the biz knows the reality is far different. Pests, toxins, contaminants and dirt all need to be kept at bay, so the bucolic kitchens of our imaginations are also home to a host of harsh chemicals that could pose a danger to food safety and employee health.
I know every state is proud of itself, but Texas seems especially enamored with all things Texan. I noticed this a couple of years ago when I attended the Houston franchise expo and my hotel’s waffle maker turned out waffles in the shape of Texas. I have never had an Ohio-shaped waffle, nor a California one.
The only restaurant/bar on our concourse at the Knoxville airport was a Ruby Tuesday, which was fitting because we were headed to Blackberry Farm, the homestead/resort of Ruby Tuesday’s founder Sandy Beall. Beall and his wife Kreis took over the 9,200-acre estate in the Smoky Mountains in 1976, where they raised both their family and the bar on luxury resorts.
We deployed our entire five-person editorial staff to cover the Franchise Times Finance & Growth Conference in March, and over three days, 33 franchisor presentations and two panel discussions on finance, we got a little punchy. What if we created a drinking game, and took a sip every time a presenter uttered a time-worn phrase?
The popular conception of Detroit is about five years behind the curve, and the new reality is that America’s 14th largest metropolitan area is undergoing a resurgence that’s bringing a massive amount of investment to the city, particularly its fascinating, sometimes gritty and beautiful downtown district.
Mother-and-son duo Debra and David Blue see a lot of unusual stuff as the founders of Blue Moon Estate Sales. Going from one house to the next, appraising items, doing pop-up sale marketing, participating in the downsizing or end of people's lives, the estate sale business is unlike any other—and in this age of "American Pickers" and "Pawn Stars," business is booming.
Situational awareness is one of the keys to success in life—whether it’s appropriate behavior at a cocktail party, realizing when an opportunity is knocking on your door or promoting your brand at in-person events. I say this as I pack my bags in the wake of this year’s Franchise Times Finance & Growth Conference in Las Vegas.
There’s more to the Franchise Times Finance & Growth Conference than just learning about 30-plus franchise concepts and the lenders who want—or should want—to fund them. There’s eating.
Moe’s Southwest Grill stays away from promotions, instead opting for what it calls celebrations to attract customers and get them excited about the brand’s fresh approach to Mexican.
There seems to be a holiday for just about everything, from National Hot Dog Day to Make Up Your Own Holiday Day—seriously, it's March 26.
Del Taco today received the Franchise Times Deal of the Year award, for its merger with Levy Acquisition Corp., the shell company controlled by Chicago restaurateur Larry Levy, and its subsequent refinancing of debt and debut on the public markets.
Anyone looking to expand knows just how tricky it is to find the ideal space.
One floor above the casino, the Franchise Times Finance & Growth Conference attracted a sea of suits that conflicted sharply with the more casual, and dare we say, more skimpy, clothing on the main floor. In case you, like my daughter, think I exaggerate, I can back up my observation.
I had the opportunity to interview Shane Evans, president of Massage Heights, while at the International Franchise Association annual convention in February, for an upcoming story. At that time she was not quite ready to announce her family-owned brand’s new acquisition. Now the news is out about the purchase of The Gents Place.
After falling on hard times, Friendly's is reviving itself and its restaurants, explains CEO John Maguire during the Franchise Times Finance & Growth Conference.
As the keynote speaker at this year’s Franchise Times Finance and Growth Conference in Las Vegas, Wingstop CEO Charlie Morrison highlighted the brand’s adherence to core principles while simultaneously preparing for massive additional growth in the United States and abroad.
Gina Butler was telling the same story on the first day of the Franchise Times Finance & Growth Conference in Vegas today, but the brand she founded, Gigi's Cupcakes, may soon start living up to the tale.
What do you do on plane rides? If you’re like me, you thumb through a stack of magazines while drifting in and out of an uncomfortable slumber. If you’re Jeff Mateka, founder of Redbox+, you kill time by dreaming up entire new business ideas—successful ones, at that. So the story goes from Lyle Blanchard, franchise development director at the Winona, Minnesota-based company that’s been cleaning up job sites since 2007.
“We do want to diversify. We don’t want everything in fast food,” says Charles Yorke about the franchisees Paragon Small Business Capital Group likes to finance. We tracked down Yorke, president of the Paragon Bank division in Atlanta, right before heading to the Franchise Times Finance & Growth Conference in mid-March, to learn about one lender’s outlook.
The Franchise Times Dealmakers cover story for April is on the page and headed to the printer, but meanwhile I’d like to share some notable quotables from the package.
Originally started in Chicago by Ed and Gloria Jean Kvetko in 1979, Gloria Jean’s Coffees is a 59-unit coffee chain that’s now based in Southern California, largely mall focused and looking to continue the growth it began in 2015.
“Hey Burger King. It’s time to compare wieners.” So declared the full-page ad in USA Today last week, in which Checkers & Rally’s shot back at Burger King after its national rollout of a $1.99 hot dog in February.
It’s only March, and some notable mergers and acquisitions are already piling up in the franchise space. Here are four catching our attention:
I’m an excitable guy, and usually find something to be excited about for all of my work travels, but I’m especially pumped for my upcoming trip to Detroit. As regular Franchise Times readers know, I’m a big fan of cities and urban franchising—and it’s all happening in the Motor City.
Combining the novelty of “highly decorated” ice cream stores, model trains and see-through bathroom doors, Florida-based Sloan’s Ice Cream is on the cusp of major expansion in the United States, Kuwait and Dubai.
In his annual letter to Berkshire shareholders, Buffett sang the praises of the architects of the Burger King and Tim Hortons merger.
It’s one thing to hear about a young franchise with dramatic plans for growth. It’s quite another, in the eyes of this reporter, to hear about a franchise started by a full-time school teacher that’s up to 152 locations and in 22 countries just seven years after it was founded.
This is what I learned in my gender-bending weekend: From a drag queen, it takes just a small safety pin to turn a conservative neckline into a cleavage-baring one. And from a Shakespearean play, women can look amazingly masculine, even without the pincushion codpiece.
Drive-throughs are a big part of franchising and the American suburban landscape. As illustrated by a new proposal in Minneapolis, many cities are outlawing the construction of new drive-through businesses along with other auto-oriented facilities. Is this a bad thing? Maybe not.
I pick up many juicy tidbits whenever I attend a conference, and this year’s International Franchise Association annual conference in San Antonio is no exception. Here are two, from BrightStar and Gyro Shack:
Tim McIntyre, vice president of communications at Domino's pizza for a couple of decades, has learned many lessons about crisis management that have only grown sharper since the rise of social media. A cardinal rule: “Your response affects your reputation as much as the incident itself,” he said at a panel on the topic Sunday at the International Franchise Association’s annual conference in San Antonio.
Growth is the name of the game for franchisees, but making that move from one-unit operator to multi-unit franchisee is no small task, as attendees of a franchisee growth session at the annual IFA Convention learned.
As I took a drink of my multi-colored Superman frozen daiquiri from the Wet Willie’s booth at last week’s Franchise Expo South, I wondered why others weren’t also giving away booze, regardless of the company. The sugary, colorful and surprisingly potent concoction was the perfect break from the show, and a pleasant gateway for the conversation I had with the franchised company’s CEO, William Dickinson.
People who don't work for pet franchises imagine those who do spend all day playing with dogs, yammering with birds and getting treats. And that may not be too far off the mark.
There’s always interesting stuff to see at the big franchise shows. Having just returned from the 2016 Franchise Expo South in Houston, I saw it all, but my favorite encounter was with a guy whose booth was directly across from ours.
Well, that didn’t take long. Nurse Next Door, a Vancouver-based home care franchise, announced this week a deal with St. Joseph Health in California, in which the not-for-profit St. Joseph will become a franchisee of a for-profit healthcare brand, and will open 26 franchise territories with an additional 12 as options to build out in the future.
Speaking of Franchise Times Dealmakers winners, whom I had fun interviewing all week, I’ve already heard some gems that I’m looking forward to sharing with readers in our April issue. Here’s one from QSR International's president that I couldn’t wait to tell:
The annual National Prayer Breakfast in Washington, D.C., is not for the easily annoyed or enochlophobic. Nor is it a place where you can save a seat for a friend. Sorry, Dina Dwyer-Owens.
All 40 interviews with the winners of our Fast & Serious ranking, the fastest, smartest-growing franchises, will be in our March issue, but here's what two CEOs talked about on the record, but off the page.
Have lunch plans for today (Feb. 8)? Since you can't go to Chipotle, two franchises have food promotions hoping to attract loyal Chipotle fans.
Corey Koskie, former third baseman for the Minnesota Twins, tells how difficult it was to be a Planet Fitness franchisee in a riveting blog post on The Players' Tribune, including the infamous clogged-toilet incident.