Father-Child Pairs Share Best & Worst at NRA
What’s the best and worst thing about working with your parent or child in a family-owned franchise? That question garnered intriguing answers at a Franchise Times-sponsored education session at the National Restaurant Association Show in Chicago May 20.
“The best is communication. We talk many times a day,” said Kristina Back, who runs Little Caesars stores with her father, Jim Back. The worst: Jim, an accountant, is always on her back about inventory levels and financial reporting.
Jim likes watching his daughter mature along with the brand. “It’s amazing everything she can do,” he said.
Meanwhile, Jon P. Crowe, who operates Toppers Pizza franchises with his father, Jon S. Crowe, enjoys all the time together, including traveling many places, but thinks the shop talk goes overboard. “All we talk about is work,” he says.
Jon S. says it’s tough but necessary to let your child make mistakes, because that’s how people learn. “It’s just like teaching your kid to ride a bike. You know they’re going to crash,” he said, but it's painful all the same.
And he offered one tip, which he acknowledged would come too late for most in the audience. “If you’re thinking of going into business with family, don’t give them the same name. Jon and Jon is confusing,” he said.