Prep Work Helps Edible Recover From Sandy



One week after Superstorm Sandy hit the East Coast, Edible Arrangements still has about 30 stores closed, mostly in New Jersey. But the operator is recovering more quickly than it would have, CEO Tariq Farid says, thanks to a detailed disaster recovery plan his management team put in place last year. "The credit goes to our head of operations, and our management team, because they did a great job of monitoring this," he said. "In any crisis you have to have a crisis plan." 

Edible Arrangements, which sells fruit and food bouquets, is headquartered in Connecticut. The corporate office wasn't damaged, but many staffers lost power at their homes and couldn't get to work because of fallen trees. Staffers sat in their cars, plugging in cell phones to charge them and taking phone calls to help franchisees and customers. There are about 150 Edible Arrangements stores in New York and New Jersey, the hardest-hit areas. As the storm approached, customers who had ordered online were contacted to warn of possible delivery changes, and once the storm did its damage employees worked to divert orders to stores that remained open.

Farid says they've built a new distribution center on the East Coast to get certain goods faster to stores than the existing distibutor in California could. They made the move after several storms, including a major snowstorm this past fall, harmed the operation. "In the Northeast you always have challenges, such as Valentine's Day being a make-or-break holiday for our franchisees," he said. "So you have to have policies in place to show how you handle it. Those procedures help in times like this, where at least we had considered the worst-case scenario."

 "They've been phenomenal," Farid said about the company's franchisees. "Some of our franchisees face water damage, and they've already got construction lined up. So even before the power returned, they're planning to dig out of it."

He's concerned about the franchisees, not corporate revenue, he says.  "I am more nervous about the livelihood of those small-business owners, those small franchisees. For them I know their lives are upside down. Not only did they lose a business, but the whole area's economy is upside down. It's really hard to quantify right now because it still continues. We just hope that they get their lives back in order quickly."

"Overall as they're fine, we'll do better because we depend on our franchisees. But they're probably in a much more dire situation than we are. We are just praying for them," he says.

Add your comment:


Covers everything from good news to bad judgment

About This Blog

The latest news, opinions and commentary on what's happening in the franchse arena that could affect your business.

Nancy WeingartnerNancy Weingartner can be reached at 612-767-3200 or at nancyw@franchisetimes.com.
Follow her on Twitter at http://twitter.com/nanweingartner.
 
Beth EwenBeth Ewen is managing editor of Franchise Times. She can be reached at 612.767.3212, or send story ideas to bewen@franchisetimes.com.
 
Mary Jo LarsonMary Jo Larson is the publisher of Franchise Times Magazine and the Restaurant Finance Monitor.  You can find her on Twitter at
 twitter.com/mlarson1011.
 
Jonathan MazeReporter Jonathan Maze covers restaurants and finance for Franchise Times and The Restaurant Finance Monitor, and writes a daily blog on the restaurant industry at restfinance.com. Catch him on Twitter at twitter.com/jonathanmaze.
 

Archives

Categories

Feed

Atom Feed Subscribe to the Franchise Times News Feed »

Recent Posts