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'Golden Nuggets' Provide Apt Lessons for Congress, Too


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As Congress bickered, prominent franchise attorney Brian Schnell released a list of “Golden Nuggets” gleaned at the Faegre Baker Daniels Franchise Summit this fall.

This one seemed particularly apt, titled “The importance of listening”:

“Franchise relationships fail if franchisors and franchisees do not adequately address breakdowns and collaborate early on to find solutions. When parties stop actively listening and communicating with one another, they resort to litigation or legislation.

“At times, litigation is inevitable and necessary, but more often than not litigation will not produce the desired outcome. Or, if it does, it comes at an incredible cost to the brand.

“No franchisor or franchisee should want a court or legislature to determine the outcome or direction of the franchise system.”

Schnell added his own "opportunity to make a difference" at the end of the piece: Design one process or step where you and your franchisees listen to one another as part of franchisor/franchisee interactions (for example, field support visits).

 

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The latest news, opinions and commentary on what's happening in the franchise arena that could affect your business.

Tom KaiserTom Kaiser is associate editor of Franchise Times. He can be reached at 612.767.3209, or send story ideas to tkaiser@franchisetimes.com.
 
Beth EwenBeth Ewen is editor-in-chief of Franchise Times. She can be reached at 612.767.3212, or send story ideas to bewen@franchisetimes.com.
 
Nicholas UptonNicholas Upton is staff writer at Franchise Times. He can be reached at 612.767.3226, or send story ideas to nupton@franchisetimes.com.
 
Mary Jo LarsonLaura Michaels is managing editor of Franchise Times. She can be reached at 612.767.3210, or send story ideas to lmichaels@franchisetimes.com.
 
Mary Jo LarsonMary Jo Larson is the publisher of Franchise Times Magazine and the Restaurant Finance Monitor.  You can find her on Twitter at
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Nancy WeingartnerNancy Weingartner is editor-at-large of Franchise Times magazine and the editor of the Food On Demand media project. You can reach her at 612-767-3200 or at nancyw@franchisetimes.com.
Follow her on Twitter at http://twitter.com/nanweingartner.
 

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