'Golden Nuggets' Provide Apt Lessons for Congress, Too
As Congress bickered, prominent franchise attorney Brian Schnell released a list of “Golden Nuggets” gleaned at the Faegre Baker Daniels Franchise Summit this fall.
This one seemed particularly apt, titled “The importance of listening”:
“Franchise relationships fail if franchisors and franchisees do not adequately address breakdowns and collaborate early on to find solutions. When parties stop actively listening and communicating with one another, they resort to litigation or legislation.
“At times, litigation is inevitable and necessary, but more often than not litigation will not produce the desired outcome. Or, if it does, it comes at an incredible cost to the brand.
“No franchisor or franchisee should want a court or legislature to determine the outcome or direction of the franchise system.”
Schnell added his own "opportunity to make a difference" at the end of the piece: Design one process or step where you and your franchisees listen to one another as part of franchisor/franchisee interactions (for example, field support visits).