“Work transition, particularly when it is unexpected, brings with it a range of emotions, the primary one being a sense of loss,” writes Cheryl Bachelder, CEO of Popeyes Louisiana Kitchen until it was sold March 27 and she lost her job, as she put it, in an unusually candid and insightful blog post that might buoy others in her shoes.
A sad statistic—only 2 percent of customers had used more than one of the 13 service franchises owned by The Dwyer Group—has led to the launch of a new umbrella company, called Neighborly.
There’s a lot of hand-wringing about what can get millennials off the couch (or their phones) and into stores. As many legacy retailers close locations by the dozen or hundreds, let’s concede that most retail is in for a bumpy ride. That doesn’t guarantee the end of malls. Focus on what people actually need in a given week and move forward. Franchising can be a big part of this next phase of indoor shopping centers.
Wyndham’s Baymont Inn & Suites recently completed a subtle rebranding that included adding new Hometown Host positions to bring local flavor and welcoming faces into its hotels to make its guest experiences more memorable. Taking the concept a step further, Baymont partnered with workforce development firm The Arc@Work to allow people with intellectual and developmental disabilities to fill some of the Hometown Host roles.
A Zerorez franchisee in Minnesota who took on the U.S. Olympic Committee over free speech rights has had his day in court—and lost. “Unfortunately, the court decided on Tuesday, April 4, to dismiss our case,” said his lawyer, Aaron Hall of JUX law firm in Minneapolis, via email.
Last September, CEO Bruce Rosenthal told Franchise Times he expected to exit the Chapter 11 bankruptcy reorganization process for Submarina, the Houston-based sandwich chain he owns, by the end of that month. Reached today by phone, he’s still waiting, with his plans to again start growing the company on indefinite hold.
Technological advances in the restaurant industry can help owners increase sales, make their restaurants more productive, and give their business a competitive edge. Unfortunately, most hardware-based systems are expensive and tricky to set up.
It's not easy to expand a restaurant through franchising in a chosen market. Every time a new market opens up in Texas, you’ll have a prospective franchisee say, “How about Virginia?”
In winter of 2000, I was putting Panera on a path to being one of the most expensive restaurant acquisitions in history by a group of highly caffeinated Luxembourgers.
Frisch's Big Boy, the statue that invites hungry diners into the restaurant, has gotten a makeover. Gone is the paper hat—all the better to see his Elvis-like hair—and the bright-red lips. Striped overalls have replaced the vintage red-and-white checked version. He's also stronger. Instead of using two hands to show off the Big Boy hamburger, he holds it high over his head.
After being purchased by TravelCenters of America last spring, Quaker Steak & Lube is stepping back on the gas and looking to get back on a road to growth after traveling through bankruptcy in 2015.
Yeah, yeah, yeah—sex sells. But it’s certainly not a sophisticated approach when a major international brand resorts to scantily clad models and junior-high-level sexual innuendo to sell its products. I suspect I’m but one of many in the franchising industry breathing a sigh of relief as Hardee’s and Carl’s Jr. finally, mercifully announce a new marketing approach that’s focused on food quality, innovation and its history as a QSR pioneer.
Last September we covered Domino’s first foray into robot delivery with the Domino’s Robotics Unit, or DRU, as it tested delivery of its pizzas to customers in Australia. Now Domino’s customers in Germany and the Netherlands will be able to test out the service—as long as they live within a one-mile radius of certain Domino’s pizza shops.
Non-traditional is the new black in franchising, as more restaurant and retail brands are finding new places with guaranteed foot traffic: transit stations, airports, stadiums and college campuses to name a few. BurgerFi is the latest to hop on this train with the upcoming opening of its first non-traditional location at Terminal One at Fort Lauderdale-Hollywood International Airport in Florida.
Last year’s talk of a restaurant recession has morphed into broader, more sustained hard times for many of the best known retail and restaurant brands, led today by the apparent demise of Sears that’s been a very long time coming. The 'Trump bump' appears over, oil prices are back in the toilet, mortgage applications are falling, interest rates are rising, institutional investors fear U.S. stocks are overvalued and we have officially entered a new wave of economic uncertainty.
Jason Marker will take over as CEO of CKE Restaurant Holdings, replacing Andrew Puzder, who served at the head of the company since 2000. Puzder, who served through the Great Recession, plotting a new course for growth, became a household name as President Donald Trump’s Labor Secretary nominee.
Andy Howard, along with fellow former Wingstop execs Michael Sutter, Wes Jablonski and Bill Knight, bought Huey Magoo’s Chicken Tenders in November 2016 because, as Howard said, “the sky’s the limit of what we can do with this little brand.”
No matter the region or the demographic, craft beer is growing. By the end of the year, there will be a projected 6,000 breweries providing more than 100,000 types of beer.
Showing off gleaming, modern pictures of its reimaged store concepts, Wendy’s director Angela Coppler said the prohibitive cost of building new restaurants has led the brand to convert former Burger Kings, retail storefronts and even banks as it seeks to add new locations without breaking the piggy bank of the third-largest QSR hamburger player or its franchisees.
The celebrity Wahlberg brothers, who also star in a reality show about the behind-the-scene antics at Wahlburgers, are the star power behind the brand that prides itself on serving chef-driven food on a bun.