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April 2020

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In this issue

Chicken Salad Chick wins Franchise Times Deal of the Year

Stacy Brown, founder of Chicken Salad Chick, is giving a pep talk to franchisees, crew members and corporate execs, minutes before the grand opening of the Baton Rouge, Louisiana, store in February. “It is the American dream,” she says quietly, a hint of her Rome, Georgia, accent in her voice, “that you can deliver chicken salad door to door and it turns into this.” But she has to keep it short because she’s tearing up like she always does, even though this opening is No. 150.

Franchise Times names 2020 Legal Eagles

Congratulations to our 2020 class of Legal Eagles. These attorneys live and breathe franchising and understand the nuances of this unique business model at a deep level.

Noble Roman’s reinvents brand with pizza pub model

Known for its deep-dish Sicilian pizzas and breadsticks with cheese sauce, “Noble Roman’s is one of those brands I remember as a kid,” says Pat O’Neil, recalling the pizzeria concept of his youth. “It was the one place my family went out to eat for pizza as a kid.”

Quiznos is growing again, outside the U.S. at least

As regional economies start to rebound, Quiznos’ master franchisee in Latin America is rebuilding the brand’s footprint as he looks to capitalize on its position as a ‘premium sandwich brand’ that fulfills multiple dayparts.

As it spreads, COVID-19 roils markets

When we were producing the March issue of Franchise Times back in February, COVID-19, the disease caused by novel coronavirus, was largely contained to the Chinese market and the handful of Chinese exposed stocks. Oh, how things change.

Meet new facial bar franchise Clean Your Dirty Face

Sure, you’re supposed to wash your face before you hit the pillow each night, but we’ve all skipped this step from time to time—especially if your skincare routine involves so many products, you’re not sure if your skin really cares.

FT editors go inside the chicken sandwich wars

Famous Dave’s may have been late to the party, but it made quite the entrance with its version of a classic chicken sandwich. Officially dubbed Iris’ Comeback Chicken Sandwich, it was created by founder Dave Anderson and named for his mom—how sweet.

Now CEO, first Aroma Joe’s franchisee gets brand in growth mode

With an early assist from Fred DeLuca, the late founder of Subway, Aroma Joe’s is a drive-thru-centric coffee franchise based in Portland, Maine, that’s found traction as it battles against Dunkin’, which dominates the Northeast coffee scene, and the Starbucks system that’s prevalent everywhere with oxygen, land and water.

Hiring right helps Human Bean franchisee grow

The Baumkirchners took over a failed location of The Human Bean, first revamping the staff.They’re now at seven locations and growing.

Tech upgrades give home, outdoor service brands a boost

Franchisors understand change is inevitable and to stay ahead of the game, they must even invite it in. Arguably the biggest change agent in the industry has always been technology, and brands are deploying new tools to round out any sharp edges in their operations.

How education programs help franchises hire, retain top employees

Programs range from tuition reimbursement to English language learning to scholarships and GED help. All have one goal in common: to show employees their companies are invested in their future, thus keeping them around longer.

Check out the technological future of supply chains

Supply chains aren’t the most exciting aspect of the franchise world, but without a strong supply backbone, concepts simply cannot efficiently scale. That’s why you see so many chains take one of two paths: link up with a national distributor or grow concentrically to keep the supply chain as efficient as possible.

Costa Rica’s strong middle class a draw for franchises

Costa Rica retained the blue-white-blue flag of Central America until 1848 when, in response to revolutionary activity in Europe, it decided to incorporate French colors and add a central red stripe. Today the blue is said to stand for the sky, opportunity and perseverance; white denotes peace, happiness and wisdom; red represents the blood shed for freedom, as well as the generosity and vibrancy of the people.

Open dialogue helps emerging brands avoid the courtroom

Communication is a must-have for franchisors as they navigate legal matters and their relationship with franchisees. “If you approach it from it’s us versus them, you’re going to be miserable,” says one ‘zor.

Little Caesars veteran brings Dog Haus to West Virginia

Vicki Dunn-Marshall and daughter Carissa Marshall were in California on their way to the Dog Haus headquarters in Pasadena when they spotted a restaurant of another concept they were considering. “They were neck-and-neck,” recalled Vicki of deliberations between the two brands. But after stopping to try the food of the other contender, “we were not impressed,” she said, and once they met with Dog Haus execs and toured some restaurants, both mother and daughter agreed the concept serving gourmet hot dogs, sausages, burgers and beer was the right fit.

New set of lawsuits target FranChoice, other franchise brokers

Is a broker a “person” who can “offer” a franchise for sale? That arcane question is at the heart of more than a dozen lawsuits filed against franchise brokerage firm FranChoice and a handful of its individual brokers.

Warrior Factory details international expansion efforts

Swinging on monkey bars, running up walls and jumping from platform to platform. No, it is not a scene from the local playground, but a typical day at The Warrior Factory.

With shifting franchise buyer base, consider generational change

Baby boomers are redefining retirement, because they’re not retiring. While 10,000 Boomers turn 65 every day, the Pew Research Center reports 29 percent of those 65-plus are employed or actively looking for work. Among younger boomers, 66 percent aged 54 to 64 still work.

A&W owner plans 15th store; Canada is sweet spot for Johnny Rockets

A&W Restaurants franchisees Jim Brajdic and Barb Gretzinger are about to debut their 15th outpost, in a gas station near Winneconne, Wisconsin, a town with fewer than 3,000 people. The area is, however, a hotbed for bass fishing, with tournaments galore. Who could blame boaters needing a fill up for stopping at pumps with the burgers and root beer floats?

FranConnect CEO shares leadership advice, more in Grab Bag

Who would play you in the biopic about your life? I would be flattered if Tina Fey played me. She’s amazing, she’s a groundbreaker, the first female head writer for SNL. She’s sharp, funny and just so witty.

From Boston’s Pizza hostess to brand’s VP of marketing

Growing up in Canada, Katie Borger became very familiar with Canadian restaurant franchise Boston’s Pizza. When Borger’s family moved to Texas, Borger became a Boston’s Pizza hostess at the Irving location each summer during high school and eventually became a marketing intern for the brand during college.
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From the Magazine

Publisher's Column

Franchise stars, supporting teams help drive M&A deals

For years my husband, Doug, coached our sons in both basketball and baseball, and he loved it. He loved coaching kids, finding the diamonds in the rough and smoothing out their skills, looking for talent and bringing it to the forefront while inspiring them to do better.He nicknamed one boy on a junior high basketball team “The Pest,” because he did just that: pestered the opposing team up and down the court. The kid loved the moniker, and by the end of the season became well versed in stealing the basketball from his opponent.
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