I pick up many juicy tidbits whenever I attend a conference, and this year’s International Franchise Association annual conference in San Antonio is no exception. Here are two, from BrightStar and Gyro Shack:
Tim McIntyre, vice president of communications at Domino's pizza for a couple of decades, has learned many lessons about crisis management that have only grown sharper since the rise of social media. A cardinal rule: “Your response affects your reputation as much as the incident itself,” he said at a panel on the topic Sunday at the International Franchise Association’s annual conference in San Antonio.
Growth is the name of the game for franchisees, but making that move from one-unit operator to multi-unit franchisee is no small task, as attendees of a franchisee growth session at the annual IFA Convention learned.
As I took a drink of my multi-colored Superman frozen daiquiri from the Wet Willie’s booth at last week’s Franchise Expo South, I wondered why others weren’t also giving away booze, regardless of the company. The sugary, colorful and surprisingly potent concoction was the perfect break from the show, and a pleasant gateway for the conversation I had with the franchised company’s CEO, William Dickinson.
There’s always interesting stuff to see at the big franchise shows. Having just returned from the 2016 Franchise Expo South in Houston, I saw it all, but my favorite encounter was with a guy whose booth was directly across from ours.
Well, that didn’t take long. Nurse Next Door, a Vancouver-based home care franchise, announced this week a deal with St. Joseph Health in California, in which the not-for-profit St. Joseph will become a franchisee of a for-profit healthcare brand, and will open 26 franchise territories with an additional 12 as options to build out in the future.
Speaking of Franchise Times Dealmakers winners, whom I had fun interviewing all week, I’ve already heard some gems that I’m looking forward to sharing with readers in our April issue. Here’s one from QSR International's president that I couldn’t wait to tell:
All 40 interviews with the winners of our Fast & Serious ranking, the fastest, smartest-growing franchises, will be in our March issue, but here's what two CEOs talked about on the record, but off the page.
Corey Koskie, former third baseman for the Minnesota Twins, tells how difficult it was to be a Planet Fitness franchisee in a riveting blog post on The Players' Tribune, including the infamous clogged-toilet incident.
Becoming more than a one- two- or three-unit franchisee is no easy task. What brands to go with? How far from home can you wander? We talked to a few of the biggest multi-unit franchisees in the biz for their advice on growing a larger franchise operation. As a bonus, we asked them what to expect in the economy for the rest of 2016.
Based off some impressive new numbers extending Keller Williams' lead as the world’s largest real estate franchise, the fast-growing company is riding the recovery wave to the top of its game. We recently spoke with the company’s president, John Davis, to find out what’s behind the great numbers and what are the most interesting things happening in America’s real estate market.
At this week’s Franchise Forward event held in the Twin Cities, a great panel of franchise experts delved into a variety of topics impacting the industry, while host John Francis used his keynote address to compare multi-unit franchising to the life cycle of people. It was an interesting approach.
We’re reporting our Fast and Serious cover story for March right now, and enjoying the opportunity to pick the brains of 40 CEOs of the smartest-growing franchise brands, to learn how they drive sustainable growth. Along the way, we’re picking up some interesting stories, like the experience of Planet Fitness when it went public last August, and did so in a big way.
Dickey’s Barbecue Pit is another one of our Fast and Serious Brands, which we’ll cover in the March issue when we reveal our ranking of the 40 smartest-growing franchises. Roland Dickey Jr., grandson of the founder, had plenty to say about how he and his team are using metrics and analysis to slim down the restaurant’s footprint and in the process boost average unit volumes.
But he also got to recalling his grandfather.
Everyone who knows me is well aware of my urban obsession. Now with the upcoming March issue of Franchise Times, everyone in franchising will know, too, with the start of my new column: The Urbane Franchisor.
Anyone in private business who thinks they could have made a career in public policy, consider this a cautionary tale, as we report on "listening sessions" held by a Minneapolis city council work group contemplating mandated sick pay policies.
In Minnesota, it’s against the law to force a sick employee in foodservice to come to work, or more to the point, to knowingly allow a sick employee to stay at work. But that’s not stopping the anti-public health and -humanity practice, according to four employee panelists on a Minneapolis City Council work group that’s contemplating sick pay mandates.
Former International Franchise Association CEO Steve Caldeira was a fantastic PAC fundraiser, his successor Robert Cresanti told the audience at the IFA Franchise Business Network luncheon in Minneapolis January 21. “I am not,” he added.
When Michele Fishman, vice president of International Development with The Alternative Board (TAB), decided to tackle the European market back in late 2014, she leased an apartment in Madrid, Spain, for six weeks. Here's some of what she learned.
On the continuum of good to bad, I’m strongly of the mindset that cheap oil is good for the franchise economy. Even as some economists sound their warning bells as further oil price drops coincide with significant stock market free falls, more money in the pocket of everyday consumers will undoubtedly flow to service-oriented businesses in the coming months.
This is the first in a series of articles from Franchise Times' Editor at Large on her adventures in the U.S. and abroad. Spoiler Alert: This particular blog only has one franchise reference, but if you enjoy eating for more than just sustenance, you should be able to overlook that one shortcoming.
Jeff Wesley was recently named CEO of TWO MEN AND A TRUCK after serving as CFO for the brand for almost eight years. He took over for Brig Sorber, one of the original "Two Men" of the company. This comes on the heels of 57 consecutive months of growth for TMT.
Last year was a strange one for investors. The DJIA gained only 130 points during the year and many fast-casual restaurant concepts went public to mixed results. Now that we’re into a new, equally weird year, let’s take a look at the winners and losers in franchising as determined by stock market performance.
“What’s Hot? What’s Not?” was the topic for real estate and retail pros gathered this week in Minneapolis to hear fashion, restaurant and franchise gurus, including our own Tom Kaiser of Franchise Times, at a Minnesota Shopping Center Association event. Some were obvious and others contentious.
Behind every freelance writer lurks another career option. We originally wrote a longer story on Robert Lillegard's bakery experience for our sister publication, Foodservice News, but thought Franchise Times readers would enjoy this family business profile, too.
Whether you’re renovating your home or dreaming up a new look for your restaurant, it may be time to look beyond mixing metal and glass with distressed, barnwood-like wood. If it’s a large-scale redesign covering several/many units, you should be even more on top of these shifting winds, as a design lasting 5-15-plus years needs to be as timeless as possible.
A slew of restaurant closings are coming, predicted panelists at a Minnesota Shopping Center Association event this week, as soon as patrons use up their holiday gift cards. “There’s a lot of zombies out there who are dead and they just don’t know it,” said Stephanie March, senior editor at Mpls.St. Paul Magazine. “February will be the reckoning.”
Having started my career as a business reporter right before the good times ground to a halt in 2008, I'm especially sensitive to the warning signs cropping back up in the economy. The latest? Franchisors offering enormous discounts or even waiving the franchisee fee altogether. This cannot be a good thing.
Whether it’s his portrayal of Buster Bluth in Arrested Development or Gary Walsh in Veep, Tony Hale is a delight who is regarded fondly by a wide audience. Subway is wise to use his talents in a new ad campaign clearly designed to turn the page from the Jared Fogle era.
Looking back on the last 12 months proves it's been a great year here at Franchise Times. We've added two new staff writers (myself included!), created some great content, won some industry awards and have even seen a dramatic increase in our web traffic. Not bad for a year's work! Below is a list of our 15 most-clicked stories throughout the year.
Americans are on track to spend $60 billion on their pets this year, according to Pet Supplies Plus. Naughty pets, as well as nice ones, can expect a gift valued at around $30 from their guardians. Not to mention what they can beg, borrow or steal from under the tree.
“There is no greater opportunity to make money other than selling your business,” declared John Gordon, founder of Pacific Management Consulting Group, and he explained seven things to nail down before you do so, at a Restaurant Finance & Development Conference panel last month. A few highlights:
Poor Chipotle. With its formerly shiny reputation and lofty goals of locally raised, happy chickens marching straight to your plate, it has become the Jack In The Box of the 2010s. As is often the case with hindsight, nobody saw this coming, but it makes sense that the poster child for locally sourced clean eating now struggles to contain the damage from multiple outbreaks of foodborne unpleasantness.
“It’s a great time to do site selection because of all the tools out there and all the data out there,” said Michael Arrowsmith, chief development officer with Captain D’s, in a new video interview with Franchise Times.
When writing our coverage of our Restaurant Finance & Development Conference for our January issue, we decided to take the New York Times approach with a slight modification. Ours is all the news that fits in print.
Groan, I know, here comes all the “year end” articles and lists, but I can’t resist! After joining the franchise industry a year ago, I’m anxiously looking forward to many things in the coming year, while being very thankful for everything that’s happening up to the present.
Have you heard of The Joint? It’s a franchised chiropractic chain that’s exemplary of the more modern vision of alternative health care without all the bulky infrastructure and insurance influence. As a recent and recurring patient, I see this company’s efforts as revolutionary for chiropractic, and it’s easy to see other health clinics following a similar path.
According to the American Pet Product Association (APPA), Americans spent approximately $47.7 billion on pet products and services in 2010, an increase of 4.8 percent over 2009. That’s a lot of puppy money.