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Wells Fargo Dives into Consumer Delivery Trends

Data is everything for restaurants trying to make sense of third-party delivery, among other off-premises channels. In its latest survey of 515 delivery customers, Wells Fargo Senior Analyst Jon Tower and Associate Analyst William Miller found that promotions are a greater driver of behavior among respondents, with delivery fees less of a motivator than its previous surveys.

Goddard School Becomes a Family Affair for Sibling Operators

When the O'Briens' success with The Goddard School started generating a few questions at family dinners, it wasn't long before everyone was involved.

Imitation Is Not Flattery to HomeVestors' Boss

HomeVestors, the “We Buy Ugly Houses” franchise, is warning consumers about imitators who are not in the system but target house sellers with copycat slogans.

Franchisee-turned-CEO Grows Cookie Cutters Haircuts to 100

Neal Courtney’s daughter “was an absolute nightmare when it was time to get her hair cut,” he says, and the 3-year-old “hated” going to the salon. That changed when Courtney and wife Alexis brought Nieve to a local Cookie Cutters Haircuts for Kids shop in suburban Salt Lake City.

New CEO Feels at Home in Sola Salon Studios Post

Christina Russell, newly named CEO of Sola Salon Studios, finds common threads between her latest appointment and her former CEO jobs at Pure Barre and Camp Bow Wow before that.

Bike Night, Day Drinking and Chicken Skins at Jackmont Hospitality

If you’re free on any Wednesday in Atlanta and ride a motorcycle, allow me to present Bike Night at TGI Fridays Camp Creek, as described by Shawn Crenshaw, the restaurant’s general manager.

HuHot Customers Spend Big on Prepaid Meals

Pushing customers to spend more mid-meal is a delicate balance. But by selling prepaid meal passes, HuHot Mongolian Grill was able to increase that spending by 44 percent.

The Other Paw Drops on Pet-Friendly Hotels

For everyone who thought Parker and Roxy and Millie were adorable in our pet-friendly hotels story this June/July, comes the other side of the story. “What looks so inviting for some is just the opposite for others,” writes Mark Liston, director of special projects for Neighborly and former president of Glass Doctors.

New Blood Helps Roy Rogers Evolve

Roy Rogers has a new executive vice president who has been working behind the scenes to reinvigorate the 50-year-old brand.

Pool Cleaning Franchise Launches Clean Water Matters

A public awareness and fundraising campaign is underway as America’s Swimming Pool Company launches its Clean Water Matters effort in partnership with OneWorld Health. The initiative supports OneWorld Health’s mission to provide a clean water source to hospitals in East Africa and Central America.

Lapels Dry Cleaning Pivots to Disasters

Natural disasters are both more frequent and, for brands that help clean up the mess, a major business opportunity. Environmentally friendly Lapels Dry Cleaning is expanding its restoration services department to serve disaster restoration specialists, insurance companies and first responders.

Rupert Barkoff Remembered as ‘True Pioneer’ in Franchise Law

Rupert Barkoff, chairman of the franchise team at Atlanta-based law firm Kilpatrick Townsend, died June 5 at age 71. Barkoff joined what was then Kilpatrick & Cody in 1973 and spent his entire career with the firm, establishing its franchise practice and later working to co-found the American Bar Association’s Forum on Franchising.

Field Support Means Strong Relationships, Says PuroClean Prez

Steve White said he’s driven more change and growth through field support than through any other means, and at emergency restoration service franchise PuroClean it’s especially important to the success of national accounts.

May Restaurant Data: No Summer Bonanza

In a monthly data dive from TDn2K, the sales and traffic mismatch continues through May.

Your Brand Needs a Chief Sustainability Officer

There are more than 300,000 franchise locations in the U.S., which means franchising can make an enormous positive impact if brands take major steps to improve the sustainability of their locations.

Market Knowledge, Preparation Speeds Lease Negotiations

Real estate matters keep getting harder for brands large and small, prompting more concepts to put serious resources and deep thought behind the real estate support team.

Franchisee Profitably Must Come First, Say Emerging Brand Execs

When Rocco Fiorentino took over as president and CEO of Primo Hoagies in 2017 the franchise’s mission statement was guided by “command and control,” he says. “Today it’s franchisee profitability, that’s my one and only priority.” He, along with Slim Chickens COO Sam Rothschild and Woofie’s Pet Ventures founder Amy Reed, offered advice to early-stage franchisors during a panel discussion today at the International Franchise Expo.

Ever-Growing Methods of Mobility at IFE

The new convenience economy and paths to it are still growing at a rapid rate, as three growing brands described during the 2019 International Franchise Expo in New York.

Google Just Boosted Delivery’s Visibility

Google added a “Order Delivery” button to its search function, allowing customers to summon meals from their favorite restaurants, delivered through Postmates, DoorDash, Delivery.com and others. By reducing friction for hangry consumers, integration of delivery into Google could bring a new wave of later-adopters into the on-demand ecosystem.

What Private Equity Investors Want in a Franchise Deal

The intricacies of a private equity acquisition of or major capital investment in a franchisor go beyond a cultural fit, panelists at the International Franchise Expo all said, with unit economics, franchisee satisfaction, and a stable and growing royalty revenue stream at the forefront.

‘Besides the Rules,’ GreenLight Founders Excited for Franchise Debut

Backed by HouseMaster boss Kathleen Kuhn, Gregg and Karen Frank are set to debut GreenLight Mobility at the International Franchise Expo starting tomorrow.

Hall of Famer Law Uses NFL Connections at Launch

Ty Law, co-founder of Launch Entertainment and Pro Football Hall of Famer, at first didn’t think much of the trampoline park business when he visited one several years ago. Then he started counting the busloads of kids.

Vacationers Like Airbnb, Work Travelers Pick Hotels, Study Says

With more than two million people staying in Airbnbs every night, peer-to-peer vacation rentals “have become a disruptive force the travel industry cannot ignore,” concludes a new study by Clever Real Estate, just in time for the official start of the summer vacation season. "There's a reason it's called 'disruption.'"

Fat Shack Nabs 'Shark Tank' Investment

Are you feeling like a Fat Slob or a Fat Cow tonight? That’s the chief conundrum for lines of inebriated Fat Shack customers looking for a high-calorie lullaby to whisk them off to dreamland.

At Kitchen United’s First Facility, Someone Else Does the Dishes

The conveyor belt may be the neatest thing at Kitchen United’s first ghost kitchen, in the River North neighborhood in Chicago, unless you count the fact that someone else does your dishes.

Frenchies Nail Salon Joins Century Club

While casting a skeptical eye on big franchise growth projections, it’s very cool to see a brand actually hit the milestones it has promised. The latest to pass a major checkpoint is Colorado-based Frenchies Modern Nail Care, which just hit 100 units.

Data Dive Shows What LTOs Actually Drive Metrics

What LTOs actually drive traffic is a big question in QSR, and some new data offers a glimpse at what makes a successful limited-time offer.

In Delivery Watch, Here Comes Amazon

It’s been clear that Amazon has its eyes on the meal delivery space, but it’s now making its big move with word that Seattle’s deliver-everything giant led a $575 million financing round in Deliveroo, one of Europe’s largest third-party delivery platforms that’s based in London.

Great Harvest Sees Success With Hub & Spoke Tweak

The bready concept Great Harvest Bread Co. is two years into a new format tweak, and it’s seeing success and growth as a result.

Long-time Operators Try Hand at Factory Donuts Launch

David and Heather Restituto spent a long time in the Grease Monkey, Meineke and Rita’s Italian Ice brands as franchisees, becoming the largest Rita’s franchisee in the system, and they’re now pivoting to launch Factory Donuts as a franchisor.

One-Liners Mark Pizza Schmizza’s Pitch to Operators

A garlic-infused pizza called “No Kiss Tonight” is just one of many clever names at Pizza Schmizza, the 23-unit brand founded in Portland, Oregon, that now has three separate concepts as described by Ron Berger, CEO, at the Franchise Times Finance & Growth Conference in Las Vegas last week.

With 100 Years Behind It, A&W Reshapes for the Future

A&W has no intentions of competing in the QSR discounting arena. “We’re not going to play there,” said CEO Kevin Bazner as he stressed the brand, which is celebrating its 100th anniversary this year, is keeping its focus on quality food.

Structural Elements Has Perfect Pairing with Fitness Franchises

Structural Elements Founder Doug Bertram waited until he made a few salient points about his franchised orthopedic wellness clinic before introducing himself to the audience at the Franchise Times Finance & Growth Conference May 6-8 in Las Vegas.

Melt Shop’s Guilty Pleasure Food Sparks Joy in Consumers

Josh Morgan, COO, described his concept, the Melt Shop, as a fast-casual restaurant granting diners permission to enjoy the food. “We invented the melted sandwich concept while playing with our friends,” he told the audience on day two of the Franchise Times Finance & Growth Conference in Las Vegas. “We started with grilled cheese and evolved.”

Conserva Irrigation Sees Potential in Leaky Pipes

Making the pitch that growing Conserva Irrigation is job one after divesting Mosquito Squad, Outdoor Living Brands CEO Chris Grandpre said he sees massive potential in servicing irrigation systems in a world of growing water restrictions and costs.

Mountain Mike's ‘Agents’ Bring Localized Accountability

At Mountain Mike's Pizza, six development agents help "steward" franchisees through all of franchise life's trials and tribulations.

Sub Zero Pivots to Dietary Restrictions

Sub Zero showed a revised strategy based on the brand’s reaction to the tsunami of dietary restrictions, both real and self imposed. With a mix of shock value from a blast from the nitrogen tank and great on-stage banter, Sub Zero presented a truly fresh take on its growing ice cream business.

Pincho Builds Brand With Love From Millennials

Calling it a millennial-oriented brand that uses viral marketing videos and Instagram to help cultivate a “cult-like following” around its offering of meat skewers, wraps, rice bowls and burgers, Pincho isn’t only a restaurant brand but also a digital brand, notes CEO Jayson Tipp.

‘Art of the Deal’ as Told by FT Dealmakers Winners

Flynn Restaurant Group passed the $2 billion sales mark with its acquisition last year of U.S. Beef's 368 Arby’s stores, the Franchise Times 2019 Deal of the Year honored today at a gala luncheon at the Finance & Growth Conference in Las Vegas.

A Merger and New Music for Calzone Brand D.P. Dough

D.P. Dough CEO Matt Crumpton helped start the 2019 Finance & Growth Conference off in a big way, announcing Monday the Columbus, Ohio-based calzone brand that calls itself “the pizza alternative” is merging with competitor Calios, a 13-unit chain out of New York.

Data in Hand, Homewatch Caregivers Tees Up a Rebrand

Coaching franchisees at Homewatch Caregivers used to be “more random, back in the day, and now it’s more diagnostic and gets into the why,” said Jennifer Tucker, COO, at the Franchise Times Finance & Growth Conference in Las Vegas Monday.

Broken Yolk’s Trick to Open With 500-plus Fans

The marketing efforts at Broken Yolk bring in hundreds of people on day one by getting active on social media long before a location actually opens.

Naf Naf Grill Ready to Fan Flames of Franchising

Speaking today at the Franchise Times Finance & Growth Conference at the Rio Hotel in Las Vegas, CEO Paul Damico touted Naf Naf’s chicken shawarma, made in-house at each restaurant, along with each location’s full bakery dedicated to making “best in the industry” pita bread, as reasons why the brand stands out in an increasingly competitive Mediterranean-focused segment.

Landing Private Equity Still a Goal at Pearle Vision

“We’ve been trying to land this plane for over a year now,” says Alex Wilkes, SVP, about his efforts to attract private equity firms to buy independent eye care brands and roll them up under the Pearle Vision platform.

Phenix Touts New Tech Tool at FT Finance Event

Phenix Salon Suites plans to roll out its new technology application called Gina’s Platform within the next month, CEO Jason Rivera announced at the opening day of the Franchise Times Finance & Growth Conference in Las Vegas today.

Buzz Brings 'Analytical Rigor' to British Swim School Buy

Adding to its portfolio of home service concepts, Buzz Franchise Brands acquires British Swim School as founder Rita Goldberg exits and brings in new CEO Greg Longe.

Hotel Boom Times Slowing Down

It’s not lights out, but the U.S. hotel market is slowing down after a multi-year growth streak across all categories. According to STR Global, the U.S. hotel industry reported negative year-over-year results in three key performance metrics during the tail end of April.

Market Immersion Key After Panera Acquisition

When Hamra Enterprises acquired a handful of Panera Bread cafes, the most important part was building trust with the new employees, says Hamra's CEO.

‘Tis the Season for Registration Rovers in the Office

Lane Fisher is no dog whisperer. In fact, he was pretty vocal—talking at a rabid clip, hands waving—when the young lawyers in his office started showing up at work with their dogs to help get them through franchise registration season, an intense period that lasts from January through the end of April.

Del Taco Goes ‘Beyond Meat’ for Alternative Protein

Beyond Meat blew up in its first day as a public company, and at the same time, Del Taco is rolling out the product in a big way.
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