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Kahala Helps Guide System With National Delivery Deal

The jump into delivery for Kahala Brands started organically, but now it's being standardized with the first of many national contracts.
07.19.2019

Restaurant Association Takes Job Training to Prison Inmates

The restaurant industry is uniquely suited to provide jobs for people transitioning out of the prison system, says Rob Gifford, and with funding from the U.S. Department of Labor, the National Restaurant Association Educational Foundation is launching a new program aimed at doing just that.
07.19.2019

Cookie or Talk Trigger? Carstar Speaker Explains

“Nobody here has ever said, Hey, let me tell you about this perfectly adequate experience I just had,” said Jay Baer, a speaker at the Carstar annual convention in Chicago last week. Rather, owners should try to generate a “talk trigger.”
07.17.2019

Hot Cheetos vs S’Mores at Wetzel's Twisted Kitchen

Decisions, decisions. That’s the conundrum when visiting Wetzel's Pretzels Twisted Kitchen at its headquarters in Pasadena, California, and choosing among the concoctions the food stylist and marketing team are whipping up on a visit this week.
07.17.2019

Holly, the Drive-Thru AI, at Work in Good Times

Behind the sliding glass window of a typical fast-food drive-thru is a chaotic place. Employees sitting there have to process orders, hand off food and listen to all manner of customers through background noise, music and passing traffic. Valyant AI says it has largely solved the order-taking task with a new digital employee named Holly.
07.17.2019

Did Dan Rowe Find the ‘Next Big Thing’ at Ike’s?

Fransmart founder and CEO Dan Rowe chases big dreams further than most in the restaurant industry, and he's loving Ike's Love and Sandwiches.
07.12.2019

Calculating Delivery's Impact on Restaurant Margins

There’s a running conversation about delivery’s impact on restaurant margins, and now investment advisor Hedgeye Risk Management has crunched the numbers in a range of scenarios, including how much delivery impacts the total volume, as well as incrementality and various commission rates.
07.12.2019

Home Franchise Concepts Changes Hands, Joins JM Family

Trilantic North America announced this week the sale of its majority stake in Home Franchise Concepts to JM Family Enterprises, a $16 billion Florida-based automotive company that’s one of the largest independent distributors of Toyota vehicles.
07.12.2019

New Parent, First Acquisition for Deka Lash Founders

The founders of Deka Lash are doubling down in the franchise business, creating a new parent company—Look Good Brands—and making their first acquisition, adding the five-unit Legends Boxing.
07.11.2019

Accessible Websites: Compliance and a Big Opportunity too

Americans with Disabilities Act web guidelines aren't just a matter of compliance. Keeping websites usable by everyone is just smart business.
07.11.2019

After Fire, Mountain Mike’s Operator Vowed to Rebuild

Last Friday Sonu Chandi, president of Chandi Hospitality, and his brother opened their 4,500-square-foot Mountain Mike’s Pizza restaurant on Cleveland Avenue in Santa Rosa, California. In October 2017, their store was one of 55 businesses destroyed in the Tubbs Fire.
07.10.2019

Multi-unit Signings for Blaze Pizza, Nekter in Deal Tracker

Twice a month I’m plucking the key details from dozens of multi-unit franchise development agreements to give you everything you need to know to stay informed and, of course, keep an eye on what the competition is doing. That's the Franchise Times Deal Tracker.
07.09.2019

Bryant Builds Real Estate Business Helping Franchisees

Adrienne Bryant's firm has a focus on franchising. She found she liked the franchise model: that franchisors give the franchisee a process to follow.
07.08.2019

Rising Food Costs Set to Buffet Restaurants

Food costs are a big deal in the restaurant world, and a new report from Wells Fargo analyst Jon Tower shows that many of the key restaurant inputs are getting more expensive in recent months, with trends suggesting that commodity prices are set to be a major factor in the coming year.
07.03.2019

Esports Franchises Attract Another NFL Owner

Esports franchises are big business beyond gamers and the Wilf family, owners of the Minnesota Vikings, is getting in on the action.
07.03.2019

Tortilla Shortage a Supreme Headache for Taco Bell

Taco Bell is facing a long, long month as it grapples with a tortilla shortage.
07.03.2019

Fuzzy’s Taco Shop Primed for Growth under NRD

It happens in every growth business at some point: The realization that what got you here won’t get you to the next phase of the business.
07.03.2019

Fear Is Biggest Creativity Killer, Says KFC’s CMO

If you're a fan of KFC's hilarious and sometimes controversial ad campaigns, meet Global CMO Catherine Tan-Gillespie and read her thoughts on creativity.
07.02.2019

It Rained on Their Parade but Not Their Pride

It was the Pride Parade in Chicago yesterday, and the fashions were only part of the scene. Kicking off the annual journey down Halsted Street, the heart of Chicago’s Boystown and LGBTQ community, was Grand Marshall Lori Lightfoot making history as the city’s first openly gay mayor.
07.01.2019

Xponential to Bring Female-only Fitness Studios to Saudi Arabia

A master franchise agreement with Xponential Fitness will bring Club Pilates, Pure Barre, CycleBar, YogaSix and AKT studios to Saudi Arabia, where women-only gyms have been gaining popularity since the government began licensing them in 2017 as part of Crown Prince Mohammed Bin Salman’s Vision 2030 plan.
06.28.2019

FAT Brands Buys Elevation Burger But Financing Comes Slowly

Two key words are behind FAT Brands’ acquisition of Elevation Burger—geography and organic—but a third word, financing, is proving costly and difficult to obtain.
06.25.2019

Cheba Hut Censures Quiznos Over Mushroom Sub

At this point, the franchise industry is used to some brand-on-brand ribbing. We watch with bated breath for the next clapback from Arby’s or Wendy’s on Twitter. Cheba Hut, however, spared the niceties and the corporate speak.
06.25.2019

Board for McD ‘Zees Makes Case Against ‘Huge’ Lawsuit

The National Owners Association, the McDonald’s franchisees who famously formed last fall the first independent group to address what they see as corporate missteps, explained why it has “elected to not pursue legal action” against the brand, according to a missive from its board to members sent yesterday.
06.24.2019

Yogurtland Heads for Its Ninth Country, Indonesia

Business partners Franseda Natalio, William Siawira and Erwin Sujono, under the auspices of Yogurtland Indonesia Global Mandiri, inked a deal to open at least 10 stores in the Southeast Asian nation over the next three years.
06.21.2019

Wells Fargo Dives into Consumer Delivery Trends

Data is everything for restaurants trying to make sense of third-party delivery, among other off-premises channels. In its latest survey of 515 delivery customers, Wells Fargo Senior Analyst Jon Tower and Associate Analyst William Miller found that promotions are a greater driver of behavior among respondents, with delivery fees less of a motivator than its previous surveys.
06.21.2019

Goddard School Becomes a Family Affair for Sibling Operators

When the O'Briens' success with The Goddard School started generating a few questions at family dinners, it wasn't long before everyone was involved.
06.20.2019

Imitation Is Not Flattery to HomeVestors' Boss

HomeVestors, the “We Buy Ugly Houses” franchise, is warning consumers about imitators who are not in the system but target house sellers with copycat slogans.
06.20.2019

Franchisee-turned-CEO Grows Cookie Cutters Haircuts to 100

Neal Courtney’s daughter “was an absolute nightmare when it was time to get her hair cut,” he says, and the 3-year-old “hated” going to the salon. That changed when Courtney and wife Alexis brought Nieve to a local Cookie Cutters Haircuts for Kids shop in suburban Salt Lake City.
06.19.2019

New CEO Feels at Home in Sola Salon Studios Post

Christina Russell, newly named CEO of Sola Salon Studios, finds common threads between her latest appointment and her former CEO jobs at Pure Barre and Camp Bow Wow before that.
06.17.2019

Bike Night, Day Drinking and Chicken Skins at Jackmont Hospitality

If you’re free on any Wednesday in Atlanta and ride a motorcycle, allow me to present Bike Night at TGI Fridays Camp Creek, as described by Shawn Crenshaw, the restaurant’s general manager.
06.14.2019

HuHot Customers Spend Big on Prepaid Meals

Pushing customers to spend more mid-meal is a delicate balance. But by selling prepaid meal passes, HuHot Mongolian Grill was able to increase that spending by 44 percent.
06.14.2019

The Other Paw Drops on Pet-Friendly Hotels

For everyone who thought Parker and Roxy and Millie were adorable in our pet-friendly hotels story this June/July, comes the other side of the story. “What looks so inviting for some is just the opposite for others,” writes Mark Liston, director of special projects for Neighborly and former president of Glass Doctors.
06.14.2019

New Blood Helps Roy Rogers Evolve

Roy Rogers has a new executive vice president who has been working behind the scenes to reinvigorate the 50-year-old brand.
06.13.2019

Pool Cleaning Franchise Launches Clean Water Matters

A public awareness and fundraising campaign is underway as America’s Swimming Pool Company launches its Clean Water Matters effort in partnership with OneWorld Health. The initiative supports OneWorld Health’s mission to provide a clean water source to hospitals in East Africa and Central America.
06.13.2019

Lapels Dry Cleaning Pivots to Disasters

Natural disasters are both more frequent and, for brands that help clean up the mess, a major business opportunity. Environmentally friendly Lapels Dry Cleaning is expanding its restoration services department to serve disaster restoration specialists, insurance companies and first responders.
06.13.2019

Rupert Barkoff Remembered as ‘True Pioneer’ in Franchise Law

Rupert Barkoff, chairman of the franchise team at Atlanta-based law firm Kilpatrick Townsend, died June 5 at age 71. Barkoff joined what was then Kilpatrick & Cody in 1973 and spent his entire career with the firm, establishing its franchise practice and later working to co-found the American Bar Association’s Forum on Franchising.
06.12.2019

Field Support Means Strong Relationships, Says PuroClean Prez

Steve White said he’s driven more change and growth through field support than through any other means, and at emergency restoration service franchise PuroClean it’s especially important to the success of national accounts.
06.07.2019

May Restaurant Data: No Summer Bonanza

In a monthly data dive from TDn2K, the sales and traffic mismatch continues through May.
06.07.2019

Your Brand Needs a Chief Sustainability Officer

There are more than 300,000 franchise locations in the U.S., which means franchising can make an enormous positive impact if brands take major steps to improve the sustainability of their locations.
06.07.2019

Market Knowledge, Preparation Speeds Lease Negotiations

Real estate matters keep getting harder for brands large and small, prompting more concepts to put serious resources and deep thought behind the real estate support team.
06.04.2019

Franchisee Profitably Must Come First, Say Emerging Brand Execs

When Rocco Fiorentino took over as president and CEO of Primo Hoagies in 2017 the franchise’s mission statement was guided by “command and control,” he says. “Today it’s franchisee profitability, that’s my one and only priority.” He, along with Slim Chickens COO Sam Rothschild and Woofie’s Pet Ventures founder Amy Reed, offered advice to early-stage franchisors during a panel discussion today at the International Franchise Expo.
05.31.2019

Ever-Growing Methods of Mobility at IFE

The new convenience economy and paths to it are still growing at a rapid rate, as three growing brands described during the 2019 International Franchise Expo in New York.
05.31.2019

Google Just Boosted Delivery’s Visibility

Google added a “Order Delivery” button to its search function, allowing customers to summon meals from their favorite restaurants, delivered through Postmates, DoorDash, Delivery.com and others. By reducing friction for hangry consumers, integration of delivery into Google could bring a new wave of later-adopters into the on-demand ecosystem.
05.31.2019

What Private Equity Investors Want in a Franchise Deal

The intricacies of a private equity acquisition of or major capital investment in a franchisor go beyond a cultural fit, panelists at the International Franchise Expo all said, with unit economics, franchisee satisfaction, and a stable and growing royalty revenue stream at the forefront.
05.31.2019

‘Besides the Rules,’ GreenLight Founders Excited for Franchise Debut

Backed by HouseMaster boss Kathleen Kuhn, Gregg and Karen Frank are set to debut GreenLight Mobility at the International Franchise Expo starting tomorrow.
05.29.2019

Hall of Famer Law Uses NFL Connections at Launch

Ty Law, co-founder of Launch Entertainment and Pro Football Hall of Famer, at first didn’t think much of the trampoline park business when he visited one several years ago. Then he started counting the busloads of kids.
05.29.2019

Vacationers Like Airbnb, Work Travelers Pick Hotels, Study Says

With more than two million people staying in Airbnbs every night, peer-to-peer vacation rentals “have become a disruptive force the travel industry cannot ignore,” concludes a new study by Clever Real Estate, just in time for the official start of the summer vacation season. "There's a reason it's called 'disruption.'"
05.24.2019

Fat Shack Nabs 'Shark Tank' Investment

Are you feeling like a Fat Slob or a Fat Cow tonight? That’s the chief conundrum for lines of inebriated Fat Shack customers looking for a high-calorie lullaby to whisk them off to dreamland.
05.22.2019

At Kitchen United’s First Facility, Someone Else Does the Dishes

The conveyor belt may be the neatest thing at Kitchen United’s first ghost kitchen, in the River North neighborhood in Chicago, unless you count the fact that someone else does your dishes.
05.21.2019

Frenchies Nail Salon Joins Century Club

While casting a skeptical eye on big franchise growth projections, it’s very cool to see a brand actually hit the milestones it has promised. The latest to pass a major checkpoint is Colorado-based Frenchies Modern Nail Care, which just hit 100 units.
05.20.2019
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