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November-December 2014

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In this issue

Be at home when you're not

Don’t leave home without bringing some of your home field advantages with you. Here are some tips from road warrior, Dan Hannah with Smoothie King.

Avoid this: The germiest thing in your hotel room

Spending more days on the road than at home is a way of life for franchise execs. Like every traveler, international development people have found ways to avoid getting sick.

British Swim founder inks deal with LA Fitness

They call Rita Goldberg the ‘British bulldog’ for a reason. She persisted for three years to convince LA Fitness to allow her British Swim School back in their clubs.

Social media cuts both ways for Genghis Grill

Getting people to post, tweet and Instagram about your brand is the goal for many franchises. But a Genghis Grill contest shows what happens when the social-media-savvy public turns negative.

Sons’ new ideas for ServiceMaster rocked Dad’s boat

Using technology effectively can take a franchise to the next level, as can new ideas for managing the business. But when those things come from your children, it’s not always as simple as just saying yes.

For Persona Neapolitan founder, food comes first

An Italian-trained pizzaiolo, Glenn Cybulski muses on food, family, surfing, tattoos and his fledgling franchise—all while fending off the occasional coyote at his rural California home.

Rick Ross raps about Wingstop, music and being the boss

The man with many nicknames, and many more tattoos, worked for years to make it in the music business. He’s putting the same effort into his Wingstop operation.

BWW and others bet on ‘better taco’ craze

‘Tacos are the most important meal of the day,’ according to Rusty Taco’s late co-founder. Is the better-taco restaurant fast-casual’s next big thing?

For Freddy’s CEO, ‘lunchtime hobby’ is now a chain

How two brothers dreamed up a restaurant, named it for their father and relied on their background as franchisees to make decisions.

Senior care franchisors expand all over the map

For the first time, BrightStar Care plans to open new franchise locations in multiple countries across the globe.

Firm piles lawsuits onto 7-Eleven, claiming heavy hand

Lawsuits are mounting against 7-Eleven, claiming the convenience store chain exerts undue control over franchisees and ‘churns’ their stores. 7-Eleven touts its low turnover rate and wants the claims dismissed.

‘Art’ of site selection gains an assist from science

Franchisors are tapping the latest high-tech tools to up their chances of finding the best locations. But better tools will never replace a drive to the site to see what the customer will actually experience.

Smashburger’s former CEO sues over shares’ value

A second chain owned by Rick Schaden is in a dispute over valuation, following two hedge funds’ suits against Quiznos. This time, Smashburger’s former CEO is suing over the worth of his shares.

BoeFly hosts a lending bash, and FT was there

BoeFly.com, the online marketplace that matches franchise loans with lenders, held their Franchise Lending Spotlight Conference on October 1 in Philadelphia.

Sale-leasebacks turn favorable for operators

New buyers for properties, low cap rates and lenient lease guarantees are just a few reasons why sale-leasebacks look better to sellers these days. Our guest columnists explain the ins and outs.

To head off mistakes, annual training is a must

Franchise salespeople can mess up in the process, and the costs are high when they do. An annual compliance training program is a must. Our guest columnist tells how to avoid 10 common mistakes.


Belgium’s central location in the wealthy region of Europe makes it a natural as an entryway into the region. It’s also viewed as a test market because it contains separate socio-demographic groups.

Belgium bound? Consider this gateway into Europe

In Belgium business cards should be printed in English on one side and Dutch or French on the other, depending on where you’re planning on doing business. Be sure to do your homework before launching.

How to choose a low-cost, high-return franchise

A franchise that costs under $100,000 may seem like a bargain, and that’s true for many successful operators. But choosing the right one requires vigilance and a sharp pencil, just like for the more expensive kind.

Executive Ladder

Executives moving up the ladder in franchising.

Lessons from a year’s reporting on Obamacare

In the final installment of our series designed to sort out the ACA, our columnist summarizes what he’s learned. His biggest takeaway: Complying doesn’t require having nine lives.

Top 10 legal cases in franchising, and who should worry

We asked Franchise Times’ Legal Eagles and other notable attorneys in franchising to share their No. 1 case of the year and why it’s important. They obliged with smart commentary and a diverse selection.

Expect the unexpected after NLRB’s latest

Anyone in the world of franchising who was not comatose this summer knows the general counsel of the National Labor Relations Board announced its intention to charge McDonald’s as a “joint employer” with its franchisees.

Mellow out and stay fit, urge these franchisees

Operating a large pizza franchise can be stressful. So it isn’t surprising that Eric Danver liked to drop by a local Hand & Stone Massage Spa occasionally for a hot-stone treatment.
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From the Magazine

Publisher's Column

Music’s in the ear of the beholder

A hip-hop artist of great renown, Rick Ross has made a name, and amassed a few dollars, too, by being somewhat of the bad boy artist.

Loose Ends

Ooh, that smell, the smell of deals surrounds you

The day after I returned from vacation, I headed to Mexico for the franchise trade mission, a joint effort between Franchise Times, the International Franchise Association and the U.S. Commercial Service. We had two stops, Mexico City and Monterrey.
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