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Reopening a ‘Double-edged’ Sword, Says Pinot’s Palette ‘Zee

“January and February of this year were actually the best two months we’ve ever had, so yeah, it’s a little heartbreaking,” said Pinot's Palette franchisee Cherisse Lockerd, whose studio in Tustin, California, has been closed since March 15 because of the COVID-19 pandemic.

Fellow Operators Help Right at Home 'Zee Navigate COVID

A "profit mastery group," consisting of about a dozen fellow franchisees located up and down the East Coast, has been a lifeline for Ken Helmuth, a Right at Home franchisee. Franchise Times in 2019 named Right at Home a Zor Awards winner, our annual project identifying 10 best brands based on operator profitability. This week, we're revisiting some of those brands to see how their franchisees are navigating the pandemic.

Krystal Announces New Ownership, Leadership

Krystal announced May 22 that it was under new ownership and new management, a week after a bankruptcy court approved a deal with senior lender Fortress Investment Group.

BurgerFi Joins Reef Kitchens in Delivery-Only Expansion

BurgerFi will expand via Reef Kitchens to markets such as Seattle, Nashville, Minneapolis and Houston, where Reef Technology owns parking facilities that house its delivery-only kitchens.

CorePower Yoga Lawsuit One to Watch for Failed M&A Deals During COVID-19

Litigation is swelling from deals whose failure is being blamed on COVID-19, and how the Delaware Chancery Court rules on a CorePower Yoga franchisee lawsuit against the franchisor will be key to future cases.

Franchise Finance After the Dust Settles—Wrap-Up Webinar

Sale-leasebacks of real estate, mergers & acquisitions, credit availability and other finance topics are the focus of a webinar today presented by Franchise Times, Restaurant Finance Monitor, Food on Demand and Foodservice News.

Traffic Surges in Some Sectors, but Year-Over-Year Trends Dismal

As many more states plan to reopen in some capacity, the data from those that took the lead is not exactly encouraging.

What to Do When Franchisees Defy Shutdown Orders

Tune Up-The Manly Salon's CEO Anthony Milton led his system in defiance of the governor's order in Texas that shut down barbershops longer than other businesses. Many attorneys recommend franchisors take swift action against such violations, as happened with an Anytime Fitness operator in Texas and a Rosati's store in Illinois.

Here’s How 3 Franchises Approach Data Privacy During COVID-19

From taking temperatures to screening questionnaires, execs from The Lash Lounge, Dave’s Hot Chicken and BrightStar Care share how they’ve approached the issue of data privacy as they’re implementing safety technology during COVID-19.

As Restaurants Reopen, Employee and Guest Safety Comes First

'Learning' is the operative word for navigating the COVID-19 pandemic, and attendees of today’s Franchise Times webinar were able to learn from panelists as they discussed the new normal in hiring and keeping employees safe.

Tips for Welcoming Back Restaurant Staff and Customers

As states start allowing dining rooms to reopen, how do restaurant owners keep employees and customers safe? Here are best practices and tips from industry experts on getting back to business.

As Freddy’s Reopens Dining Rooms, Off-Premises Focus Remains

While its drive-thrus remain a crucial way for customers to access Freddy’s Frozen Custard & Steakburgers, the brand also quickly shifted what was a limited test of third-party delivery at a couple dozen locations to a full-fledged rollout across the system. A new mobile ordering initiative is also in the works.

What’s Working for Franchise Off-Premises During COVID-19?

States are reopening, but major challenges persist for all restaurants out there, maintaining the need for strong delivery and off-premises operations.

Market Share Data Gives COVID-Era Look at Delivery Players

In a new look at more than 190,000 transactions through April, Edison Trends showed off its recent market share snapshot of third-party restaurant delivery platforms. In essence, trends continued, perhaps magnified slightly by the pandemic. As more people tried delivery for the first time, they piled on to well-known brands.

Pet Adoption Increase Will Mean Rise in Business, Says Hounds Town CEO

Pet fostering and adoption have increased significantly during COVID-19, but as folks are slowly returning to work, pet care franchise Hounds Town USA expects to see a rise in business.

Massage, Salon Franchises Discuss Reopening Plans

Like the entirety of this pandemic, which for most businesses has been a dizzying series of adjustments, the process of reopening storefronts is anything but straightforward. For those brands operating in beauty and wellness segments where close contact is unavoidable, turning the salon lights back on takes careful consideration.

Ruby Tuesday Parent Creates Host Kitchen Concept

The parent company of Ruby Tuesday launched a new initiative called Franklin Junction that introduces a delivery-focused model it calls “host kitchens.” At its core, the plan is relatively simple: allowing outside restaurant brands to use the excess kitchen capacity at existing casual restaurants across the country—strictly for delivery and as an option for brands looking to enter new markets.

Experts on How Franchises Should Market to Consumers During a Pandemic

Experts from ad agency OBI Creative and loyalty program tech company Poln8 offer best practices to franchises on how to market smartly yet sensitively to anxious customers during a pandemic.

Franchise Growth Continues Despite COVID-19

Despite the global pandemic and the potential for economic turmoil ahead, franchise growth charges forward, spurred by the entrepreneurial spirit that sees opportunity everywhere.

Franchises Scramble to Rehire Amid Employee Fears

Talk about whiplash. Wisconsin-based Cousins Subs immediately went into reopen planning mode, said President Jason Westhoff, after the state's Supreme Court struck down the governor's stay-at-home mandate May 13.

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About This Blog

The latest news, opinions and commentary on what's happening in the franchise arena that could affect your business.

Laura MichaelsLaura Michaels is editor of Franchise Times. She can be reached at 612.767.3210, or send story ideas to lmichaels@franchisetimes.com.
Beth EwenBeth Ewen is senior editor of Franchise Times. She can be reached at 612.767.3212, or send story ideas to bewen@franchisetimes.com.
Nicholas UptonNicholas Upton is restaurants editor at Franchise Times. He can be reached at 612.767.3226, or send story ideas to nupton@franchisetimes.com.
Mary Jo LarsonMary Jo Larson is the publisher of Franchise Times Magazine and the Restaurant Finance Monitor.  You can find her on Twitter at




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