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Empathy Is ‘Greatest Engagement Tool’ for Field Reps

Talking about the importance of collaborative leadership and franchisee engagement, panelists shared their insight during the Faegre Baker Daniels Franchise Summit in July.

‘We Must Lean Forward’ Writes McD Owner After Tragedy

Blake Casper's August 11 note to members of the NOA, the independent association of McDonald’s franchisees he co-founded last October, was the most eloquent to date.

Main Squeeze Draws Investment From Another NFL Player

Main Squeeze has a second professional athlete in the mix as the juice concept looks to amp up growth.

Domino’s to Deliver with Rad Power E-Bikes

Domino’s Pizza is giving its U.S. franchisees the option of using custom electric bicycles through a new partnership with Seattle-based Rad Power Bikes. Domino’s says electric bikes are often a better solution to the traffic congestion and parking hassles that are inherent with urban pizza delivery.

Eat 182 Wings, Win Free Food for Year at Apple Texas

If you’re swinging through any of the 62 Applebee’s locations owned by Apple Texas, you can take a stab at a gut-busting challenge: Get free food for a year if you can eat more wings than a 127-pound mother of four.

C Squared Writes $100,000 Out to Charities

C Squared Advisors recently announced an inaugural donation of more than $100,000 to benefit 15-plus charities nationwide.

Sustainability Strategy: Think Ahead, Remember the Money

B.Good puts a lot of effort into sustainability, and its head farmer and sustainability leader has some advice.

Only 5.3 Percent of ‘Zees Cross 100-unit Mark, Says FranData

Only 16 percent of U.S. franchises, meanwhile, have more than 100 units, and a mere 4 percent have 500-plus locations. These were some of the FranData numbers shared by David Barr, chairman of the International Franchise Association, during his industry update at the Faegre Baker Daniels Franchise Summit last week.

Ruby Tuesday Must Recapture ‘Brand Love,’ NRD's COO Says

Speaking last week at the Faegre Baker Daniels Franchise Summit in Minneapolis, Susan Beth, NRD’s chief operating officer, noted in the subsequent two years since the firm took Ruby Tuesday private it’s been focused on harnessing dormant devotion to the brand and improving the guest experience.

Double Whammy Hits a Perkins Franchisee

Franchisee Bill Kane’s Pittsburgh-based company and his Memphis-based franchisor Perkins & Marie Callender’s LLC have filed for protection from creditors under Chapter 11 of the U.S. Bankruptcy Code.

Beef ‘O’ Brady’s Takes on Self-Improvement Approaching 35

We’ve all been there: that moment you say, “Oh my gosh, I’m seriously turning 35?” Beef 'O' Brady's is taking that milestone in stride.

Whimsy Cookie Steps Out to Texas Via Mother/Daughter Pair

Sharon Hicks and her daughter Sheridan Gleason were looking for a business they could do together, and they found Whimsy Cookie Co., a young franchise based in Memphis. Their first store is set to open in Southlake, Texas, a suburb of Dallas/Fort Worth, by the end of August/first of September.

At 1,200 Units, No Time to Celebrate for Kona Ice Boss

Kona Ice, the shaved-ice food truck franchise, just passed the 1,200-unit mark, only 18 months after another big milestone. CEO Tony Lamb explains some of the reasons in his trademark amusing way.

At Christian Bros., Using Tools Rather Than Talking About Them

If auto repair franchises are running a mad dash to improve their technician training—and they definitely are, as learned when reporting an auto aftermarket story this month— then Christian Brothers Automotive is leading the pack.

Overhaul of Maaco’s Cert Process Paying Off, Exec Says

When Bob Benjamin became Maaco’s new president about a year ago, one of his first moves was to ask for a complete overhaul of the auto repair franchise’s certification process. It’s beginning to pay off, according to the man tapped to head up the project.

Taco John’s Innovates Around Legacy Heritage

Taco John's CEO Jim Creel said there is a lot going on as the brand turns 50. While nothing will change the core concept, the brand is adding some polish.

Multi-brand Sun Holdings Hits 1,000, CEO Sees More Ahead

Guillermo Perales and Sun Holdings opened the group’s 150th Popeyes restaurant in July in its home market of Dallas, Texas, bringing the company’s store total to 1,000 across nine brands spanning food and retail.

BoConcept Sees Americans Embracing Modern Design

As farmhouse chic and eclectic clutter are (finally) on the wane in American home design, Danish furniture builder and international franchise retailer BoConcept hopes Americans are finally starting to embrace the clean lines and painstakingly simple modern design trends that are so popular in other countries.

McDonald’s Sees Strong Results Amid Market Share ‘Street Fight’

McDonald's saw some impressive growth in the second quarter, but continues to be challenged by the market share "street fight."

Arby’s Beams Up Secret Menu for Area 51 “Raid”

Nope, I’m not having a stroke or dreaming, Arby’s is really launching a top-secret menu to the hilarious sounding “raid” on the U.S. government’s Area 51 that will include one of the PR savvy brand’s food trucks to dive conspiracy-first into the fun.

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Covers everything from good news to bad judgment

About This Blog

The latest news, opinions and commentary on what's happening in the franchise arena that could affect your business.

Tom KaiserTom Kaiser is senior editor of Franchise Times. He can be reached at 612.767.3209, or send story ideas to tkaiser@franchisetimes.com.
Beth EwenBeth Ewen is senior editor of Franchise Times. She can be reached at 612.767.3212, or send story ideas to bewen@franchisetimes.com.
Nicholas UptonNicholas Upton is restaurants editor at Franchise Times. He can be reached at 612.767.3226, or send story ideas to nupton@franchisetimes.com.
Laura MichaelsLaura Michaels is editor of Franchise Times. She can be reached at 612.767.3210, or send story ideas to lmichaels@franchisetimes.com.
Mary Jo LarsonMary Jo Larson is the publisher of Franchise Times Magazine and the Restaurant Finance Monitor.  You can find her on Twitter at




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