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Words of Wisdom from FT's Dealmakers Winners


Driven Brands' Jose Costa

The Franchise Times Dealmakers cover story for April is on the page and headed to the printer, but meanwhile I’d like to share some notable quotables from the package.

From Paul Murphy, CEO of Del Taco: “We still believe we’re early in the journey, and that’s interesting for a 50-year-old brand.”

From Randy Johansen, American Family Care: “Get to know each other in advance. Make sure you have common goals and objectives, and that you all understand what the end game is.”

From Jose Costa, Driven Brands: “Our motto is dream big and work hard. It’s about meritocracy, about promoting based on performance. It’s about giving young, smart aggressive individuals an opportunity.”

From Steve Weedon, Cartridge World: “Even the best ideas sometimes don’t come off because the mix of the people is wrong. So making sure people are the right fit from a work ethic point of view, and just in terms of making something happen, is critical.”

From Mark Peterson and Krystal Burge, DDO Texas: “You have to be bold and aggressive to take advantage of big opportunities. The market is now too efficient and competitive to find that ‘no-brainer’ deal everyone is looking for.”

From Aziz Hashim, NRD Capital: “I’m telling you, this was a doozy, it was a real doozy, but it was worth the wait.”

From Neal Aronson, Roark Capital: “I don’t know if people focus enough on how important it is to have alignment with human beings—like how good of a person they are is really critical. Sometimes people focus on track record. We focus on the quality of the human being.”

From Tom Cook, Pacific Bells and World Wide Wings: “It’s all about the people and making sure that you do proper bench planning, succession planning. Otherwise you can’t make it in the restaurant business.”

For the rest of the story, check out the April issue of Franchise Times, publishing April 1.

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The latest news, opinions and commentary on what's happening in the franchise arena that could affect your business.

Laura MichaelsLaura Michaels is editor of Franchise Times. She can be reached at 612.767.3210, or send story ideas to lmichaels@franchisetimes.com.
Beth EwenBeth Ewen is senior editor of Franchise Times. She can be reached at 612.767.3212, or send story ideas to bewen@franchisetimes.com.
Nicholas UptonNicholas Upton is restaurants editor at Franchise Times. He can be reached at 612.767.3226, or send story ideas to nupton@franchisetimes.com.
Mary Jo LarsonMary Jo Larson is the publisher of Franchise Times Magazine and the Restaurant Finance Monitor.  You can find her on Twitter at




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