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It’s No Fantasy: There Is Such a Thing as a Free Lunch


I wasn’t really complaining when I wrote last month’s Franchise Times column about our fruitless quest to have a medium Pizza Hut box delivered at work so FT's  Fantasy Football league could play the chain’s flick football game.

While I was having a little fun at their expense, I never dreamed Pizza Hut would go to the expense of sending over lunch for the office as a way to apologize for not delivering in our area. Nor did I expect the number of pizzas, two different kinds of pasta, bread sticks and three desserts.

The entire staff has been working in overdrive to get ready for our Restaurant Finance & Development Conference in Vegas next week, so to take a communal break to break bread and scarf down pizza was very much appreciated.

So thank you, Pizza Hut! Your customer service is impressive, and you get kudos for having a sense of humor. (And dare, I say, getting a kick out of our football story.)

I hate to mention another delivery snafu, but I am still a little ticked that I had to wait so long for Nordstrom to deliver my size 8 Tory Burch Blossom Ballet shoes in black. It makes me wonder if perhaps there’s a matching wallet or a second pair in red (I really wish I had ordered the red) in my future? 

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About This Blog

The latest news, opinions and commentary on what's happening in the franchise arena that could affect your business.

Laura MichaelsLaura Michaels is editor of Franchise Times. She can be reached at 612.767.3210, or send story ideas to lmichaels@franchisetimes.com.
Beth EwenBeth Ewen is senior editor of Franchise Times. She can be reached at 612.767.3212, or send story ideas to bewen@franchisetimes.com.
Nicholas UptonNicholas Upton is restaurants editor at Franchise Times. He can be reached at 612.767.3226, or send story ideas to nupton@franchisetimes.com.
Mary Jo LarsonMary Jo Larson is the publisher of Franchise Times Magazine and the Restaurant Finance Monitor.  You can find her on Twitter at




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