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Great Clips' CEO Reveals What's in a Name


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It's Rhoda Olsen, not Rhonda Olson

When your last name is Olsen, rather than the more common Olson, you’re used to a lot of misspellings.

That was the case for Rhoda Olsen, CEO of Great Clips in Minneapolis, at a recent panel discussion hosted by Faegre Baker Daniels in Minneapolis. Her last name appeared in the program incorrectly.

But it gets worse for Olsen, because her twin sister is named Rhonda, and sure enough this same program called her by her twin’s first name.

“Can you imagine someone naming their twin daughters Rhoda and Rhonda?” Olsen said with a laugh, tacitly forgiving the misprint. The organizers quickly corrected the slide to show the right names on the screen.

Olsen is one of our favorite franchise bosses because she tends to tell it like it is. “As you get large, one of the things you forget is the people actually delivering the services every day,” in her franchise’s case, the hair stylists at their 3,600 salons. “And the fact is you don’t do s*** in the home office.”

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The latest news, opinions and commentary on what's happening in the franchise arena that could affect your business.

Laura MichaelsLaura Michaels is editor of Franchise Times. She can be reached at 612.767.3210, or send story ideas to lmichaels@franchisetimes.com.
 
Beth EwenBeth Ewen is senior editor of Franchise Times. She can be reached at 612.767.3212, or send story ideas to bewen@franchisetimes.com.
 
Nicholas UptonNicholas Upton is restaurants editor at Franchise Times. He can be reached at 612.767.3226, or send story ideas to nupton@franchisetimes.com.
 
Mary Jo LarsonMary Jo Larson is the publisher of Franchise Times Magazine and the Restaurant Finance Monitor.  You can find her on Twitter at
 twitter.com/mlarson1011.
 

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