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There are a lot of large, legacy brands updating the look and feel of restaurants across the country. The trick is getting the operator to invest in a costly remodel with unclear or anecdotal return on investment.

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Suzanne Greco was seven years old when her big brother, Fred DeLuca, opened what became the first Subway restaurant in Bridgeport, Connecticut, in 1965. “I stayed in the background while everyone else was working,” Greco said, “but I aspired to be a worker, too. Fred and our mother gave me little chores, like sweeping the floor and drying dishes.”