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"I firmly believe that that personal connection is still paramount," said Mike Fogarty, founder and CEO of Choice Market, pictured above.
The talk was all tech at the Restaurants of the Future panel at the virtual Food On Demand Conference last week. But Editor Tom Kaiser ended with a "sentimental" question for the panelists. Does all the technology take the human element out of the dining experience?
"You have to face the world as it is, not as you wish it to be," said Nick Kokonas, founder of restaurant reservation system Tock and co-owner…
What is it like to run a restaurant reservations platform during a pandemic, Food On Demand Editor Tom Kaiser asked the founder of Tock to kick off today's virtual FOD conference. "It took work that was interesting, and made it important," replied Nick Kokonas in a pragmatic and hopeful discussion about third-party delivery and the survival of restaurants.
"Customers didn't have a choice and Postmates changed that single-handedly," said co-founder Bastian Lehmann about the company's launch in 2011.
Bastian Lehmann, CEO and co-founder of Postmates, was man of the hour as his keynote address kicked off the third annual Food On Demand Conference today, for the first time in all-virtual format. That's because Uber is set to buy Postmates, in a key example of third-party delivery consolidation that raises many unknowns.
From left: Longtime friends and mentors Doc Cohen and Don DeBolt with the retiring Scott Lehr.