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When Rocco Fiorentino took over as president and CEO of Primo Hoagies in 2017 the franchise's mission statement was guided by “command and control,” he says. “Today it's franchisee profitability, that's my one and only priority.” He, along with Slim Chickens COO Sam Rothschild and Woofie's Pet Ventures founder Amy Reed, offered advice to early-stage franchisors during a panel discussion today at the International Franchise Expo.

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Google added a “Order Delivery” button to its search function, allowing customers to summon meals from their favorite restaurants, delivered through Postmates, DoorDash, Delivery.com and others. By reducing friction for hangry consumers, integration of delivery into Google could bring a new wave of later-adopters into the on-demand ecosystem.

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The intricacies of a private equity acquisition of or major capital investment in a franchisor go beyond a cultural fit, panelists at the International Franchise Expo all said, with unit economics, franchisee satisfaction, and a stable and growing royalty revenue stream at the forefront.