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  • Updated

It’s been an intense week at Massage Envy since the Envy Owners Association called for management change at the massage and facial brand. Yesterday, the two opposing sides agreed in principle to settle arbitration claims following a letter from the National Franchise Advisory Board rebuking the critics.

  • Updated

More than 100 arbitration actions have piled up against Massage Envy in the past year, from franchisees who claim executives' actions are "driving the brand down" and profits are less than half what they were a few years ago. Now the Envy Owners Association is going public with its biggest demand yet—a call for new management.