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New space or no space? As COVID continues, franchises decide whether to bring everyone back together in new headquarters, do a hub model, keep everyone at home or a hybrid of all three. Here, execs discuss the options.

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Christine Ricci and her team were operating 10 uBreakiFix mobile device repair stores in a 180-mile radius around Kansas City, Missouri. Right before the Covid-19 outbreak, her firm, formerly under the name Phone Medic, acquired five new markets from existing franchisees, in Arkansas, Oklahoma and southern Missouri, taking on six more stores total.

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Some people hate it when their franchisor changes hands from its founders to a new, unknown and larger entity, like uBreakiFix when co-founder Justin Wetherill sold to tech repair insurance giant Asurion in late 2019. But Lonney Krentz is a fan.