Tom Kaiser

Editor of sister publication Food On Demand and contributor to Franchise Times

Bio

Tom brings his extensive knowledge of off-premises operations to Franchise Times, along with insight on trends in real estate and retail.

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Two experienced restaurant coaches that are restaurant operators themselves have joined forces to launch Off-Premises Domination, a consultancy focused on helping smaller-scale operators maximize their opportunities in the realms of takeout, delivery, drive-thru and catering, among others.  

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Should hotels still operate their own on-property restaurants even if they don't turn a profit? Not according to Butler Hospitality, a New York-based startup that's bundling room service operations in a single ghost kitchen that can service as many as 10 nearby hotels.

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A posse of annoyed children glared after the attendant cleared them from the Altitude Trampoline Park kiddie pit so two oldsters could try it out. Their anger became disgust as myself and the CEO of Altitude, Mike Rotondo, tried to jump over the slowly moving foam arm, lamely in my case but with verve in Rotondo's. Who knew the timing needed would be so difficult to judge?

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A posse of annoyed children glared after the attendant cleared them from the Altitude Trampoline Park kiddie pit so two oldsters could try it …

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The talk was all tech at the Restaurants of the Future panel at the virtual Food On Demand Conference last week. But Editor Tom Kaiser ended with a "sentimental" question for the panelists. Does all the technology take the human element out of the dining experience?

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What is it like to run a restaurant reservations platform during a pandemic, Food On Demand Editor Tom Kaiser asked the founder of Tock to kick off today's virtual FOD conference. "It took work that was interesting, and made it important," replied Nick Kokonas in a pragmatic and hopeful discussion about third-party delivery and the survival of restaurants.

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Bastian Lehmann, CEO and co-founder of Postmates, was man of the hour as his keynote address kicked off the third annual Food On Demand Conference today, for the first time in all-virtual format. That's because Uber is set to buy Postmates, in a key example of third-party delivery consolidation that raises many unknowns.

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Resources

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When COVID-19 hit and dining rooms were shut down, breakfast and brunch brand Another Broken Egg Cafe struggled with how to stay open and keep staff employed. Morning meal customer transactions have suffered the steepest declines during the pandemic, reported The NPD Group, with those transactions falling by 18 percent at major restaurant chains in June.